Zoom Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 PDT
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. This update includes a setting for saving screen sharing and whiteboard annotations and new web client features.

There is no operational impact. All services will be available during this scheduled update.
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 30, 01:00 PDT
Scheduled - We will be enabling GCM encryption across the entire Zoom platform, providing increased protection for meeting data. This will be deployed as a rolling update over the release window. Once this is enabled for your account, all users are required to be on Zoom 5.0 or higher to join a meeting. If you have not updated your desktop or mobile client, you will have the choice to update or join via a browser.

Please refer to https://support.zoom.us/hc/en-us/articles/360043555772 for more details.
Monitoring - Our Engineering team has implemented a fix and will continue to monitor.
May 26, 11:16 PDT
Identified - Our engineering team has identified the issue and is actively working on resolving it.
May 7, 10:19 PDT
Update - We are continuing to investigate the problems.
May 5, 10:44 PDT
Investigating - We are currently seeing higher than normal dashboard delays. The operations and engineering teams are investigating and working to resolve the issue. Hosts and participants will still be able to successfully connect into Zoom meetings and webinars.
May 5, 09:37 PDT

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.21.137.128/25
3.235.69.0/25


For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Posted on Apr 21, 16:58 PDT
Past Incidents
May 30, 2020

Unresolved incidents: Web Backend Update: 05/31/2020 (No Operational Impact), GCM Encryption Enablement: 5/30/2020.

May 29, 2020

No incidents reported.

May 28, 2020

No incidents reported.

May 27, 2020
Resolved - This incident has been resolved.
May 27, 07:21 PDT
Identified - Customers attempting to connect to our Cloud Room Connector service through TLS may experience a certificate verification error. Our teams have identified the root cause and are working on a solution. As a temporary workaround, customers can add the intermediate and potentially the root DigiCert certificate to their system’s trust store manually - details can be found at https://support.zoom.us/hc/en-us/articles/360044092031
May 26, 14:08 PDT
May 26, 2020

Unresolved incident: Issues displaying meeting information in Dashboard.

May 25, 2020
Completed - The scheduled maintenance has been completed.
May 25, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 23:00 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include re-enabling virtual camera support for Mac and minor bug fixes.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
May 22, 18:07 PDT
May 24, 2020
Completed - The scheduled maintenance has been completed.
May 24, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 18:00 PDT
Scheduled - We will be providing a new version of our Zoom Room Client for Mac and Windows and a new version of our Zoom Room Controller for iOS and Android. They will be available for download at https://zoom.us/download. This update will include additional security features.

Please refer to https://support.zoom.us/hc/en-us/articles/200943489 for more details.

There is no operational impact. All services will be available during this time.
May 22, 18:07 PDT
Completed - The scheduled maintenance has been completed.
May 24, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 23:00 PDT
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. This update includes a bug fix for Dashboard delays and missing data.

There is no operational impact. All services will be available during this scheduled update.
May 22, 16:09 PDT
May 23, 2020
Completed - The scheduled maintenance has been completed.
May 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 23:59 PDT
Scheduled - We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.25.49.0/24
3.96.19.0/24
18.157.88.0/24
52.81.215.0/24
149.137.0.0/17
198.251.128.0/17

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
May 22, 14:20 PDT
May 22, 2020
May 21, 2020
Completed - The scheduled maintenance has been completed.
May 21, 03:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 23:02 PDT
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. This update includes updated screen sharing settings for accounts with single Pro licenses and a setting to require a password for Personal Audio Conferences.

There is no operational impact. All services will be available during this scheduled update.
May 20, 10:35 PDT
May 20, 2020
Completed - The scheduled maintenance has been completed.
May 20, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 11:59 PDT
Scheduled - We will be adding additional IP address ranges for Zoom. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

140.238.128.0/24
152.67.20.0/24
152.67.118.0/24

152.67.180.0/24
158.101.64.0/24
168.138.16.0/24

168.138.48.0/24
168.138.72.0/24
168.138.244.0/24
193.122.32.0/22

193.123.0.0/19

193.123.40.0/22
193.123.128.0/19

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
May 20, 10:36 PDT
May 19, 2020

No incidents reported.

May 18, 2020
Completed - The scheduled maintenance has been completed.
May 18, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:01 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include access to the meeting information while screen sharing.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
May 15, 14:17 PDT
May 17, 2020
Resolved - Our team has resolved the issue impacting some Zoom Meetings and Zoom Video Webinars.
May 17, 09:15 PDT
Monitoring - Zoom users impacted by this issue should now be able to host, join, and participate in Zoom Meetings and Zoom Video Webinars if they restart their sessions. We will continue to assess this matter that impacted a subset of our users and monitor to ensure no further operational impact.
May 17, 08:39 PDT
Update - Our team is continuing to investigate this issue.
May 17, 07:41 PDT
Update - Our team is investigating the root cause of issues joining Zoom Meetings. These issues appear to be limited to a subset of users.
May 17, 07:09 PDT
Investigating - We have received reports that some Zoom users may be experiencing issues hosting and joining meetings. Our team is working to identify the root cause and scope of this issue.
May 17, 06:42 PDT
Completed - The scheduled maintenance has been completed.
May 17, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 PDT
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details. This update includes updated screen sharing settings for accounts with single Pro licenses and a setting to require a password for Personal Audio Conferences.

There is no operational impact. All services will be available during this scheduled update.
May 15, 14:17 PDT
May 16, 2020