Service Degradation affecting some Inbound and Outbound calls for Zoom Phone and Zoom Contact Center in the Japan Region

Incident Report for Zoom

Resolved

This incident has been resolved, and inbound and outbound calling services for Zoom Phone and Zoom Contact Center are fully operational.

Posted Feb 02, 2026 - 18:34 PST

Monitoring

The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Feb 02, 2026 - 17:38 PST

Identified

We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.

Posted Feb 02, 2026 - 16:49 PST

Investigating

We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Feb 02, 2026 - 16:45 PST

This incident affected: Zoom CX - JAPAN (Zoom Contact Center, Voice (Inbound/Outbound)).