Issue with AI Companion in EU

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Apr 24, 2025 - 11:46 PDT

Monitoring

We have resolved the issue affecting Zoom AI Companion for a subset of customers in EU. We will continue to monitor and provide updates as we have them.

Posted Apr 24, 2025 - 11:24 PDT

Identified

We have identified the issue and have taken action which restored some affected AIC services, and we continue working to restore all affected AIC services. We will continue to provide updates as we have them.

Posted Apr 24, 2025 - 11:03 PDT

Investigating

We are investigating an issue affecting Zoom AI Companion for a subset of customers in EU. We will provide updates as we have them.

Posted Apr 24, 2025 - 10:40 PDT

This incident affected: Zoom Chat (Zoom AIC) and Zoom Meetings (Zoom AIC).