This incident has been resolved and the affected services have been restored.
Posted Oct 09, 2026 - 21:41 PDT
Monitoring
The issue affecting customers using Polycom devices going offline has been successfully resolved.
Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Oct 09, 2026 - 21:25 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 09, 2026 - 18:32 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 08, 2026 - 18:34 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 07, 2026 - 19:40 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 06, 2026 - 20:02 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 05, 2026 - 18:31 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 04, 2026 - 18:32 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 03, 2026 - 18:28 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 02, 2026 - 18:31 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Oct 01, 2026 - 18:31 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 30, 2026 - 18:33 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 29, 2026 - 18:30 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 28, 2026 - 18:22 PDT
Update
We are continuing to work with our underlying provider to address the subset of remaining devices that are showing offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 27, 2026 - 18:19 PDT
Update
A significant number of Polycom devices are back online, and service has been restored for the majority of affected users.
We are continuing to work with our underlying provider to address the remaining service degradation affecting a subset of users whose Polycom devices remain offline.
We will continue to monitor the service closely and provide further updates as progress is made.
Thank you for your patience and understanding.
Posted Sep 27, 2026 - 03:44 PDT
Update
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 26, 2026 - 21:01 PDT
Update
We are continuing to work with our underlying provider to address the service degradation affecting a subset of users experiencing Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 26, 2026 - 13:01 PDT
Update
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 26, 2026 - 06:51 PDT
Update
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 25, 2026 - 22:32 PDT
Update
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 25, 2026 - 18:31 PDT
Update
Our team continue to work with our underlying provider affecting service degradation with a subset of users with Polycom devices going offline.
We will keep you informed with timely updates as progress is made.
Thank you for your patience.
Posted Sep 25, 2026 - 15:31 PDT
Identified
The root cause affecting service degradation with a subset of users with Polycom devices going offline has been identified.
We will keep you informed with timely updates as progress is made.
Posted Sep 25, 2026 - 13:20 PDT
Update
We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Thank you for your patience.
Posted Sep 25, 2026 - 12:11 PDT
Investigating
We are currently investigating a service degradation with a subset of users with Polycom devices going offline.
Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
We appreciate your patience as we work to resolve this issue.
Posted Sep 25, 2026 - 10:45 PDT
This incident affected: Zoom Phone - Global (Devices (Softphones/Deskphones)).