Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration

Incident Report for Zoom

Resolved

This incident has been resolved and the affected services have been restored.

Posted Mar 30, 2026 - 10:55 PDT

Monitoring

The service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.

Posted Mar 30, 2026 - 10:37 PDT

Identified

We have identified an issue with our vendor partner impacting Zoom Phone and Zoom Contact Center PCI integration.

We are actively working with our vendor partner to resolve the issue.

We will share updates as soon as they become available.

Posted Mar 30, 2026 - 10:01 PDT

Investigating

We are currently investigating a service degradation affecting Zoom Phone and Zoom Contact Center PCI Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.

Posted Mar 30, 2026 - 09:55 PDT

This incident affected: Zoom Phone - Global (PCI Integration) and Zoom CX - Global (PCI Integration).