Zoom Contact Center Update: January 17, 2026 (No Operational Impact)

Scheduled Maintenance Report for Zoom

Completed

The scheduled maintenance has been completed.

Posted Jan 17, 2026 - 02:01 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jan 16, 2026 - 17:00 PST

Scheduled

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes new ringing event and agent metadata for engagement events.

There is no operational impact. All services will be available during this scheduled update.

Posted Jan 12, 2026 - 18:46 PST

This scheduled maintenance affected: Zoom CX - Global (Zoom Contact Center).