We have fixed the issue where a subset of users were experiencing issues with inbound and outbound calls in China region. We will continue to monitor & provide updates as soon as there is more information to share.
Posted Nov 03, 2025 - 00:38 PST
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Nov 02, 2025 - 20:08 PST
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Nov 02, 2025 - 08:00 PST
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Nov 01, 2025 - 20:59 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Nov 01, 2025 - 08:58 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 31, 2025 - 21:01 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 31, 2025 - 09:03 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 31, 2025 - 06:02 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 31, 2025 - 03:01 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 31, 2025 - 01:08 PDT
Update
Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Posted Oct 30, 2025 - 23:45 PDT
Identified
We have identified an issue with our underlying carrier in China region where a subset of users are experiencing issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Posted Oct 30, 2025 - 22:40 PDT
Investigating
We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted Oct 30, 2025 - 22:10 PDT
This incident affected: Zoom Phone - HONG KONG/CHINA (Calling (Inbound/Outbound)).