Service Degradation Affecting Zoom Services

Incident Report for Zoom

Resolved

The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jan 27, 2026 - 11:43 PST

Update

The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jan 27, 2026 - 11:41 PST

Monitoring

The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Posted Jan 27, 2026 - 11:33 PST

Identified

We have successfully identified the root cause affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Posted Jan 27, 2026 - 11:24 PST

Investigating

We are currently investigating a service degradation affecting Zoom Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Posted Jan 27, 2026 - 11:10 PST
This incident affected: Zoom CX - NORTH AMERICA (Zoom Contact Center), Zoom Website (Web Portal), and Zoom Docs.