The issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region has been resolved. We will continue to monitor and provide updates as we have them.
Posted Oct 25, 2025 - 17:35 PDT
Identified
We have identified the issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. We will continue to provide updates as we have them.
Posted Oct 25, 2025 - 17:19 PDT
Investigating
We have detected service degradation where a subset of users may experience issues with inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted Oct 25, 2025 - 15:10 PDT
This incident affected: Zoom Phone - EMEA (Calling (Inbound/Outbound)) and Zoom CX - EMEA (Voice (Inbound/Outbound)).