Zoom Service Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Blog Operational
Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom CX - Global Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Video Engagement Operational
Zoom CX - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Voicemail Operational
Zoom CX - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom CX - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom CX - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
PSTN Operational
Meeting Dial-out/Telephony Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Website Operational
Zoom Workforce Management Operational
Zoom Survey Operational
Clinical Notes Operational
Zoom Tasks Operational
Zoom Video Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Support Maintenance Dec 12, 2025 16:00-20:00 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Oct 18, 2025 - 08:32 PDT

Zoom Workforce Management Update: December 13, 2025 (No Operational Impact) Dec 12, 2025 17:00 - Dec 13, 2025 02:00 PST

We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on Dec 09, 2025 - 06:41 PST

Zoom Contact Center Update: December 13, 2025 (No Operational Impact) Dec 12, 2025 17:00 - Dec 13, 2025 02:00 PST

We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on Dec 09, 2025 - 06:55 PST

Zoom Virtual Agent Update: December 13, 2025 (No Operational Impact) Dec 12, 2025 17:00 - Dec 13, 2025 02:00 PST

We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details.

There is no operational impact. All services will be available during this scheduled update.
Posted on Dec 09, 2025 - 06:48 PST

Zoom Phone Update: December 14, 2025 (No Operational Impact) Dec 13, 2025 17:00 - Dec 14, 2025 02:00 PST

We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 12/14/2025 8:00AM - 10:00AM PDT (12/15/2025 00:00 - 2:00 JST)
Posted on Dec 08, 2025 - 09:10 PST

Zoom Support EU Maintenance Dec 19, 2025 14:00-17:00 PST

We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Posted on Dec 04, 2025 - 07:22 PST

Zoom SSO Certificate Rotation 2025 Dec 21, 2025 23:59 - Dec 22, 2025 00:00 PST

Zoom will be making the new Service Provider certificate available on November 5, 2025, ahead of the expiration of the previously issued 2024/2025 certificate on Sunday, December 21, 2025.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Wednesday, November 5, 2025.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 21, 2025. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 04, 2025 - 08:37 PST

Announcing IP Address Changes (No Operational Impact) Dec 26, 2025 23:59 - Dec 27, 2025 00:00 PST

The following new and updated IP subnet ranges will be deployed for use with Zoom’s Professional Services Organization (PSO) resources starting no earlier than 30 days from the posting of this notice. These network rules are only necessary if you are working with PSO, and are not necessary for the normal operation of Zoom’s services.

New IPv4 addresses for PSO network assessment:
3.41.0.96/27
3.42.0.32/27
3.44.192.32/27
5.60.131.160/27
18.96.227.224/27
18.97.17.0/27
18.98.198.224/27

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Nov 26, 2025 - 15:30 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2025 - 18:00 PDT
Dec 10, 2025

No incidents reported today.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025
Issue with Quality Management interaction services
Resolved - This incident has been resolved and the affected services have been restored.
Dec 7, 21:36 PST
Monitoring - The issue affecting Quality Management interaction services has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 7, 21:10 PST
Identified - We have successfully identified the root cause affecting Quality Management interaction services. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Dec 7, 20:55 PST
Update - We are continuing to investigate this issue and will provide updates as soon as there is more information to share.
Dec 7, 20:40 PST
Investigating - We are currently investigating a service degradation affecting Quality Management interaction services. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Dec 7, 20:04 PST
Dec 6, 2025
China Premium Toll Numbers
Completed - The scheduled maintenance has been completed.
Dec 6, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 17:00 PST
Scheduled - Due to a change with our phone carrier, the following China Premium Toll number is being retired

+86 21802xxxxx

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining China Premium Toll numbers on your account.

Only if you are not already using the remaining numbers, currently scheduled meetings may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining China Premium and Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all China Premium and Toll-Free numbers that will remain supported.
Dec 3, 08:38 PST
Dec 5, 2025
Issue with multiple Zoom Services
Resolved - This incident has been resolved.
Dec 5, 01:51 PST
Monitoring - We have resolved the issue with our provider & Zoom services are recovered. Our team will continue to monitor the situation closely and keep you informed of any further developments.

Services Impacted: Zoom Meeting, Web, Chat, Docs, WFM, ZP, ZCC and ZVA
Dec 5, 01:34 PST
Identified - We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.
Dec 5, 01:11 PST
Dec 4, 2025

No incidents reported.

Dec 3, 2025
Issues with Zoom Phone functionality impacting a subset of users in Japan.
Resolved - This incident was resolved and the affected services were restored.
Dec 3, 00:09 PST
Monitoring - On 11/25/2025, Between 2:05 UTC to 2:30 UTC, A subset of users in Japan may have experienced issues with Zoom Phone functionality.
Our Vendor resolved the issue and the affected services were restored.
Dec 2, 23:59 PST
Dec 2, 2025
Scheduled Update to Prompt versions for Clients (December 2, 2025)
Completed - The scheduled maintenance has been completed.
Dec 2, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 18:00 PST
Scheduled - Zoom will be updating the Prompt versions for Zoom clients on December 2, 2025.

Prompted Version Updates:

Windows: 6.6.6
macOS: 6.6.10
Linux: 6.6.6
Windows (VDI): 6.4.14

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Dec 1, 11:20 PST
Dec 1, 2025
A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region.
Resolved - This incident has been resolved and the affected services have been restored.
Dec 1, 22:30 PST
Monitoring - The issue affecting intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 1, 21:58 PST
Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue
Dec 1, 21:35 PST
Update - We continue to investigate intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:34 PST
Investigating - A subset of users are experiencing intermittent audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Singapore region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Dec 1, 20:05 PST
Network Maintenance in Ashburn Data Center
Completed - The scheduled maintenance has been completed.
Dec 1, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 19:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Nov 27, 18:11 PST
Nov 30, 2025
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region.
Resolved - This incident has been resolved and the affected services have been restored.
Nov 26, 22:08 PST
Monitoring - A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Nov 26, 21:58 PST
Update - Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience
Nov 26, 21:34 PST
Identified - We have successfully identified the root cause where a subset of users are still experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Nov 26, 19:18 PST
Monitoring - A subset of users experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Nov 26, 19:09 PST
Identified - We have successfully identified the root cause where a subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
Nov 26, 18:49 PST
Investigating - A subset of users are experiencing audio issues on PSTN calls for Zoom Phone and Zoom Contact Center in Asia Pacific region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Nov 26, 18:26 PST
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