Zoom Service Status
Zoom Team Chat Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 2026 - 08:00 PST
Scheduled - We will be providing an update to Zoom Team Chat. There will be no operational impact. All services will be available during this scheduled update (ZR status might be displayed as offline in the service logs but no operational impact).
Feb 12, 2026 08:00 - Mar 13, 2026 09:00 PDT
Zoom FileServer Release: February, 2026 (No Operational Impact)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 03, 2026 - 20:00 PST
Scheduled - We will be performing a scheduled maintenance for a upgrade related to our file services. This update covers multiple file-related components and is aimed at improving overall stability, scalability, and feature support.

No operational impact is expected. This maintenance introduces the following improvements and enhancements:

Improved internal processing capabilities:
MTS processing capacity is enhanced to better handle heavy workloads and support automatic scaling.

OpenAPI enhancements:
Enhanced support for Zoom Events OpenAPI
Enhanced support for Workspace OpenAPI

Expanded media and content capabilities:
Support for the Pexels Video API
Support for transferring HLS / MP4 to HLS / TS formats
Support for migrating large-scale content from customer vendor storage
Automatic padding of empty audio streams for clips without audio tracks

All services are expected to operate normally during the maintenance window.
Feb 3, 2026 20:00 - Feb 28, 2026 04:00 PST
India Data Centers CRC Capacity Expansion
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 2026 - 04:30 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this in mind, Zoom plans to decommission our Conference Room Connector (CRC) services in our India legacy data centers and move services to our newer India data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for India region migrate to new DNS in2.zoomcrc.com

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date of February 27, 2026.

Please be advised that Zoom meeting invites sent before February 7, 2026 may list the old CRC IP addresses.


India Region

Old data center HY CRC IP address: 115.114.115.7

New data center HY2 CRC IP address : 137.66.140.8

Old data center MB CRC IP address: 115.114.131.7

New data center MB2 CRC IP address: 137.66.136.22
Jan 23, 2026 04:30 - Feb 27, 2026 04:30 PST

About This Site

For more information, please visit https://support.zoom.us

Zoom Blog Operational
Zoom Chat Operational
Zoom Chat Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom CX - Global Operational
Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
Mobile Client (Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Video Engagement Operational
Transcription Operational
Zoom CX - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Voicemail Operational
Zoom CX - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
SMS (Inbound/Outbound) Operational
Zoom CX - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom CX - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom CX - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom CX - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound/Outbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Cobrowse Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony Operational
Zoom Conference Room Connector Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
PSTN Operational
Meeting Dial-out/Telephony Operational
AI Image Generation Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) Operational
Transcription Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Recording Transcription Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Website Operational
Zoom Workforce Management Operational
Zoom Survey Operational
Clinical Notes Operational
Zoom Tasks Operational
Zoom Video Management Operational
Zoom Virtual Agent - Global Operational
Zoom Virtual Agent Operational
Voice Agent Operational
Chat Agent Operational
Admin Portal - Agent Provision Operational
Admin Portal - Knowledge Base Operational
Admin Portal - Reporting Service Operational
Admin Portal - Others Operational
Zoom Virtual Agent - APAC Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - AUSTRALIA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - EMEA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - JAPAN Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - LATIN AMERICA Operational
Voice Agent Operational
Chat Agent Operational
Zoom Virtual Agent - NORTH AMERICA Operational
Voice Agent Operational
Chat Agent Operational
Apps by Zoom Operational
Slack Operational
Microsoft Teams Operational
Google Workspace Operational
Lti Pro Operational
Epic FHIR Operational
Microsoft OneDrive for Organizations Operational
Zoom Build Platform Operational
Video SDK Operational
CoBrowse SDK Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance in Querétaro City(QRO) Datacenter. Feb 20, 2026 21:00 - Feb 21, 2026 01:00 PST

Zoom will perform service maintenance at our Querétaro City(QRO) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 10, 2026 - 04:01 PST

Zoom Support Maintenance Feb 21, 2026 01:30-03:30 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on Jan 26, 2026 - 16:23 PST

Network Maintenance in Querétaro City(QRO) Datacenter Feb 21, 2026 21:00 - Feb 22, 2026 01:00 PST

Zoom will perform service maintenance at our Querétaro City(QRO) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 10, 2026 - 04:12 PST

Network Maintenance in Ashburn (IAD) Datacenter. Feb 22, 2026 18:00-22:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 07, 2026 - 03:21 PST

Network Maintenance in Querétaro City(QRO) Datacenter Feb 22, 2026 21:00 - Feb 23, 2026 01:00 PST

Zoom will perform service maintenance at our Querétaro City(QRO) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 10, 2026 - 04:21 PST

Zoom Phone Maintenance for Amsterdam Data Center in Netherlands Feb 27, 2026 17:00-21:00 PST

Zoom will perform service maintenance at our EMEA (Netherlands AMS) Data Center starting on Feb 28th at 01:00 GMT (Feb 27, 05:00 PM PST) (Feb 28th 02:00 AM Netherlands time.)

Zoom Phone users registered to the EMEA (Netherlands AMS) Data Center will be automatically registered in the alternative EMEA (Germany FRA) Data Center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Posted on Feb 06, 2026 - 18:15 PST

Network Maintenance in Ashburn (IAD) Datacenter. Mar 1, 2026 18:00-22:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 07, 2026 - 03:34 PST

Network Maintenance in Querétaro City(QRO) Datacenter Mar 1, 2026 21:00 - Mar 2, 2026 01:00 PST

Zoom will perform service maintenance at our Querétaro City(QRO) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 10, 2026 - 04:25 PST

Decommissioning Numbers for Zoom Audio Conferencing. Mar 13, 2026 17:00-20:00 PDT

Due to a change with our phone carrier, the following Premium Toll and Toll-Free numbers are being decommissioned:

Indonesia +62 XXXXX01946

Indonesia +62 XXXXX01721

Philippines +63 XXXXX90478

Qatar +974 XXXXX100059

Russia +7 XXXXX006938

South Africa +27 XXXX64584

Thailand +66 XXXXX12275

Thailand +66 XXXX2486

Thailand +66 XXXX35790

UAE +971 XXXXX910899

Vietnam +84 XXXXX82373

Accounts will still have other Premium Toll and Toll-Free numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Premium Toll and Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 3/13/2026 and onward may need to be rescheduled so that the updated numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional numbers, participants dialing in from applicable regions will not be able to join using the decommissioned number(s) after 3/13/2026. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Premium Toll and Toll-Free numbers that will remain supported.
Posted on Feb 13, 2026 - 18:52 PST

Scheduled Zoom Software Quarterly Lifecycle Update (5/2/2026) May 2, 2026 17:00-18:00 PDT

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on on May 2, 2026:

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on May 2, 2026:

• Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)
• Zoom Node (including Meeting Connector MMR)


Additionally, beginning with the May 2026 enforcement, Zoom will require a minimum version for Zoom Meeting Hybrid - MMR.

All other clients and plugins not listed here will maintain the same version requirements as the February 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Feb 02, 2026 - 15:42 PST
Feb 17, 2026

No incidents reported today.

Feb 16, 2026
Service Degradation Affecting AIC Web Search for a subset of users in US Region
Resolved - This incident has been resolved and the affected services have been restored.
Feb 16, 14:41 PST
Monitoring - Our third party vendor has successfully resolved the issue which affected AIC Web Search for a subset of users in the US Region.

We will continue to monitor the situation closely and keep you informed of any further developments.

Thank you for your patience.
Feb 16, 14:30 PST
Identified - We have identified an issue with our third party vendor which is affecting AIC Web Search for a subset of users in the US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Feb 16, 14:02 PST
Network Maintenance in Toronto (YYZ) Datacenter.
Completed - The scheduled maintenance has been completed.
Feb 16, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 22:00 PST
Scheduled - Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Feb 6, 04:46 PST
Feb 15, 2026
Network Maintenance in Ashburn (IAD) Datacenter.
Completed - The scheduled maintenance has been completed.
Feb 15, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 18:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Feb 7, 02:12 PST
Network Maintenance in Toronto (YYZ) Datacenter.
Completed - The scheduled maintenance has been completed.
Feb 15, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 14, 22:00 PST
Scheduled - Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Feb 6, 03:40 PST
Feb 14, 2026
Network Maintenance in Toronto (YYZ) Datacenter.
Completed - The scheduled maintenance has been completed.
Feb 14, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 21:00 PST
Scheduled - Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Feb 6, 03:25 PST
Feb 13, 2026
Service Degradation Affecting Zoom Virtual Agent for a Subset of users in North America
Resolved - This incident has been resolved.
Feb 13, 13:51 PST
Monitoring - On 2/13/2026, between 14:32 UTC and 20:14 UTC we observed a service degradation that affected Zoom Virtual Agent in North America region which has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 13, 13:46 PST
Feb 12, 2026

Unresolved incident: Zoom Team Chat Update.

Feb 11, 2026
Service Degradation Affecting Zoom SMS Service in US and Canada Region
Resolved - This incident has been resolved and the affected services have been restored.
Feb 11, 16:24 PST
Monitoring - Between 02/11/2026 23:07 UTC and 23:15 UTC, a subset of users may have experienced issues with SMS Delivery from a subset of Twilio Long Codes to AT&T in US and Canada Region. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 11, 15:49 PST
Feb 10, 2026
Zoom.us was inaccessible for a subset of users in the Ohio region in North America
Resolved - This incident has been resolved
Feb 10, 11:56 PST
Monitoring - On 2/10/2026, between 15:13 UTC and 18:25 UTC on February 10, 2026, a subset of users routing through Cleveland, Ohio experienced connectivity errors caused by network timeouts. A fix has been implemented, and all traffic has returned to normal levels.
Feb 10, 11:50 PST
Service degradation with clinical notes service.
Resolved - This incident has been resolved and the affected services have been restored.
Feb 10, 11:08 PST
Monitoring - The service degradation with Clinical Notes has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 10, 10:56 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Feb 10, 10:12 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Feb 10, 09:12 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Feb 10, 08:07 PST
Update - Our vendor is actively working on a resolution, and we will keep you informed with the timely updates as progress is made. Thank you for your patience.
Feb 10, 07:07 PST
Identified - We have identified the issue causing service degradation affecting Clinical Notes.

We are working with the vendor and will provide updates as we have them.
Feb 10, 06:07 PST
Investigating - We are currently investigating a service degradation affecting Clinical notes impacting a subset of users.
Feb 10, 05:53 PST
Feb 9, 2026
A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.
Resolved - After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Feb 9, 04:50 PST
Identified - We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Feb 9, 03:13 PST
Investigating - A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 9, 02:58 PST
Zoom Workforce Management Update: February 08, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 9, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 PST
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes support for alternate breaks with dynamic shifts.

There is no operational impact. All services will be available during this scheduled update.
Feb 8, 17:00 PST
Feb 8, 2026
Network Maintenance in Ashburn Data Center
Completed - The scheduled maintenance has been completed.
Feb 8, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 18:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Feb 4, 18:44 PST
Network Maintenance in Mumbai Data Center in India
Completed - The scheduled maintenance has been completed.
Feb 8, 11:04 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:30 PST
Scheduled - Zoom will perform service maintenance at our legacy Mumbai(MB) data center in India. During the maintenance window, the users may experience impact for a brief amount of time for the below-mentioned services.
Jan 19, 06:19 PST
Zoom Phone Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 11:00 PST
Scheduled - Description:
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes variable display for transferred calls from Zoom Virtual Assistant.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 2/8/2026 8:00AM - 10:00AM PDT (02/09/2026 00:00 - 2:00 JST)
Feb 3, 09:15 PST
Zoom Virtual Agent Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes a standardized escalation framework designed to streamline analytics workflows.

There is no operational impact. All services will be available during this scheduled update.
Feb 2, 20:06 PST
Zoom Contact Center Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 14:57 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 7, 17:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to specify queues using variables in the Route to agent widget within flows.

There is no operational impact. All services will be available during this scheduled update.
Feb 2, 20:13 PST
Feb 7, 2026
Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026)
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Nov 1, 18:00 PDT
Feb 6, 2026
Zoom Phone Maintenance - Australia/New Zealand
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 04:00 PST
Scheduled - To enhance our Zoom Phone services in Australia and New Zealand, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.
Dec 24, 01:46 PST
Feb 5, 2026
A subset of users might have experienced an issue with Microsoft OneDrive for Organizations App.
Resolved - This incident has been resolved.
Feb 5, 01:30 PST
Update - Our team will continue to monitor the situation closely and keep you informed of any further developments.

Please note that Zoom Virtual Agent remained fully operational and was not impacted at any point during this event.
Feb 5, 01:30 PST
Monitoring - On 02/05/2026, Between 06:05 AM UTC to 08:30 AM UTC, Subset of users may have experienced issues with Microsoft OneDrive for Organizations App.
This incident has been resolved and the affected services have been restored.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 5, 01:09 PST
Feb 4, 2026
Outbound call issue with particular Provider Exchange Partners in the Australia Region.
Resolved - This incident has been resolved.
Feb 4, 14:59 PST
Monitoring - Between 02/04/2026, 18:00 UTC and 22:09 UTC, users of a particular Provider Exchange Partners in the Australia Region would have experienced issues with outbound calls for Zoom Phone, no impacts on inbound traffic. We have mitigated the issue and we will continue to monitor.
Feb 4, 14:46 PST
A subset of users in Australia experienced issues with Inbound and Outbound SMS.
Resolved - This incident has been resolved and the affected services have been restored.
Feb 4, 03:32 PST
Monitoring - On 02/4/2026, Between 04:25 UTC to 08:20 UTC, A subset of users in Australia experienced issues with Inbound and Outbound SMS.

Our carrier partner has resolved the issue and the affected services have been restored.
Feb 4, 03:14 PST
Feb 3, 2026
Service Degradation Affecting Zoom Virtual Agent in Saudi Arabia region
Resolved - This incident has been resolved.
Feb 3, 17:48 PST
Update - We are continuing to monitor for any further issues.
Feb 3, 17:45 PST
Monitoring - The service degradation affecting Zoom Virtual Agent in Saudi Arabia region has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 3, 17:39 PST
Investigating - We are currently investigating a service degradation with Zoom Virtual Agent in Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 3, 17:12 PST
A subset of users in Jeddah may have experienced call disconnections.
Resolved - This incident has been resolved and the affected services have been restored.
Feb 3, 04:52 PST
Monitoring - On 02/03/2026, between 11:20 UTC and 11:25 UTC, a subset of users in Jeddah may have experienced call disconnections.

This incident has been resolved, and the affected services have been restored.
Feb 3, 04:29 PST
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