Zoom Service Status
Singapore Zoom Phone Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 07, 2025 - 16:00 PST
Scheduled - To enhance our Zoom Phone services in Singapore, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. No service interruptions are expected during this maintenance window.
Nov 7, 2025 16:00 - Nov 9, 2025 11:00 PST

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Maintenance

Scheduled Maintenance

Network Maintenance in Ashburn Datacenter Nov 9, 2025 18:00 - Nov 10, 2025 00:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience impact for a brief amount of time on the mentioned services.
Posted on Nov 06, 2025 - 21:54 PST

Zoom Phone Update (No Operational Impact) Nov 15, 2025 17:00 - Nov 16, 2025 02:00 PST

We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 11/16/2025 8:00AM - 10:00AM PST (11/17/2025 00:00 - 2:00 JST).
Posted on Nov 08, 2025 - 01:43 PST

Zoom Support Maintenance Nov 22, 2025 10:00-11:30 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on Nov 06, 2025 - 22:09 PST

Announcing IP Address Changes (No Operational Impact) Nov 22, 2025 23:59 - Nov 23, 2025 00:00 PST

There are 3 changes as part of this announcement: a DNS change, an IP address change for Zoom Virtual Agent and Zoom Contact Center, and a protocol change for CDN.

DNS Change
Zoom will add an additional data center in an existing region to the global Zoom routing network, starting no earlier than 30 days from the posting of this notice. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data centers:
London (European Union) - lhr.zoom.us

Additionally, the following data centers are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice:

Removed data centers:
New York (United States) - ny.zoom.us
Denver (United States) - dv.zoom.us
San Jose (United States) - sc.zoom.us
San Jose (United States) - sj.zoom.us
Toronto (Canada) - tr.zoom.us
Vancouver (Canada) - vn.zoom.us
Mexico (Latin America) - mx.zoom.us
Leipzig (Europe) - lej.zoom.us
Sydney (Australia) - sy.zoom.us
Melbourne (Australia) - me.zoom.us
Osaka (Japan) - os.zoom.us
Tokyo (Japan) - ty.zoom.us


These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition of data centers, their applicable DNS, and IP addresses within the existing regions.

A complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446

IP Address Changes
In addition to the data center changes, the following new and updated IP subnet ranges will be deployed to Zoom resources for the Zoom Contact Center (ZCC) Flow Script and HTTP Call widgets, as well as the Zoom Virtual Agent (ZVA) HTTP call widget, AI expert assist, and knowledge base sync endpoints.

New IPv4 addresses for the ZCC Flow Script widget and HTTP Call widget endpoints:
3.9.26.103
3.9.162.31
13.43.145.150
13.134.72.26
129.80.58.73
137.131.11.103

New IPv4 addresses for the ZVA HTTP call widget, AI expert assist, and knowledge base sync endpoints:
18.169.204.204
18.171.24.214
35.176.112.167
35.179.65.194

Protocol Change
Finally, the table for CDN rules has been updated to include the use of the UDP and TCP protocols for HTTP/HTTPS and HTTP/3 delivery. Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems. This update is only for the protocol; no changes have been made to the destination addresses used for CDN.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Oct 20, 2025 - 14:12 PDT

Zoom Support Maintenance Dec 12, 2025 16:00-20:00 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience degraded performance and up to 30 minutes of downtime for Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Oct 18, 2025 - 08:32 PDT

Zoom SSO Certificate Rotation 2025 Dec 21, 2025 23:59 - Dec 22, 2025 00:00 PST

Zoom will be making the new Service Provider certificate available on November 5, 2025, ahead of the expiration of the previously issued 2024/2025 certificate on Sunday, December 21, 2025.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Wednesday, November 5, 2025.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 21, 2025. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 04, 2025 - 08:37 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2025 - 18:00 PDT
Nov 8, 2025

No incidents reported today.

Nov 7, 2025
A subset of users may experience issues with opening Whiteboard, Notes and Tasks in US Region.
Resolved - This incident has been resolved.
Nov 7, 20:26 PST
Monitoring - On 11/08/2025, Between 02:47 UTC to 03:27 UTC, a subset of users may have experienced issues with opening Whiteboard, Notes and Tasks in US Region. We have mitigated the issue and we will continue to monitor and provide updates as soon as there is more information to share.
Nov 7, 20:06 PST
Emergency Maintenance in Frankfurt (FRA) Data Center
Completed - The scheduled maintenance has been completed.
Nov 7, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 17:00 PST
Scheduled - Zoom will perform emergency maintenance at our Frankfurt (FRA) data center starting on November 8th 1:00 AM UTC (November 7th 5:00 PM PST). No impact is expected, however users may potentially experience a brief interruption of service during the maintenance window.
Nov 7, 11:23 PST
Nov 6, 2025
A subset of users may experience issues with Meetings PSTN Call out feature.
Resolved - This incident has been resolved.
Nov 6, 21:05 PST
Monitoring - We have fixed the issue where a subset of users experienced issues with Meetings PSTN Call out feature. We will continue to monitor and provide updates as soon as there is more information to share.
Nov 6, 20:52 PST
Identified - We have identified the issue causing service degradation where a subset of users would be experiencing issues with Meetings PSTN Call out feature. We will continue to provide updates as we have them.
Nov 6, 20:46 PST
Investigating - We have detected service degradation where a subset of users may experience issues with Meetings PSTN Call out feature. We are currently investigating the impact and root cause. We will provide updates as soon as there is more information to share.
Nov 6, 20:22 PST
Nov 5, 2025
A subset of users may have experienced issues with Zoom Meetings for Recording and Webinar services in the US region
Resolved - This incident has been resolved.
Nov 5, 17:06 PST
Monitoring - Between 2025-11-05 17:53 UTC to 2025-11-05 18:09 UTC and additionally 2025-11-05 18:09 UTC to 2025-11-05 18:30 UTC a subset of users may have experienced an issue with Zoom Meetings for recording and webinar services in the US region. The issue has been resolved. We will continue to monitor and provide updates as we have them.
Nov 5, 17:04 PST
Nov 4, 2025
A subset of users are experiencing an issue with Zoom Phone and Zoom Contact Center MMS service in the US region.
Resolved - This incident has been resolved.
Nov 4, 17:25 PST
Monitoring - We have resolved the issue with our underlying carrier in the US region that was causing a subset of users to experience problems with both inbound and outbound MMS service for Zoom Phone and Zoom Contact Center. We will continue to provide updates as more information becomes available.
Nov 4, 12:18 PST
Update - The issue for the inbound has been fixed and we are working on the outbound with our underlying carrier in US region where a subset of users are experiencing issues for MMS service for Zoom Phone and Zoom Contact Center. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Nov 4, 10:29 PST
Identified - We have identified an issue with our underlying carrier in US region where a subset of users are experiencing issues with both inbound and outbound MMS service for Zoom Phone and Zoom Contact Center. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Nov 4, 10:04 PST
Investigating - We have detected an issue affecting both inbound and outbound MMS service for a subset of Zoom Phone and Zoom Contact Center users in the US region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 4, 09:38 PST
Nov 3, 2025
A subset of users may experience issues with Inbound and Outbound calls in China region.
Resolved - This incident has been resolved.
Nov 3, 01:26 PST
Monitoring - We have fixed the issue where a subset of users were experiencing issues with inbound and outbound calls in China region. We will continue to monitor & provide updates as soon as there is more information to share.
Nov 3, 00:38 PST
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Nov 2, 20:08 PST
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Nov 2, 08:00 PST
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Nov 1, 20:59 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Nov 1, 08:58 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 31, 21:01 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 31, 09:03 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 31, 06:02 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 31, 03:01 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 31, 01:08 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Oct 30, 23:45 PDT
Identified - We have identified an issue with our underlying carrier in China region where a subset of users are experiencing issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Oct 30, 22:40 PDT
Investigating - We have detected service degradation where a subset of users may experience issues with Inbound and Outbound calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 30, 22:10 PDT
Nov 2, 2025
Scheduled Update to Prompt versions for Clients
Completed - The scheduled maintenance has been completed.
Nov 2, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 2, 18:00 PST
Scheduled - Zoom will be updating the Prompt versions for Zoom clients on November 2, 2025.

Slow Channel Updates:
Win: 6.5.12
macOS: 6.5.12
Linux: 6.5.11
Windows (VDI): 6.3.15

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Oct 29, 03:02 PDT
Nov 1, 2025
Scheduled Zoom Software Quarterly Lifecycle Update (11/1/2025)
Completed - The scheduled maintenance has been completed.
Nov 1, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 1, 17:00 PDT
Scheduled - The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for November 1, 2025, will maintain the same version requirements as the August 2025 enforcement for all clients and plugins, except for the Zoom Node - Conference Room Connector Hybrid. Zoom will be enforcing a new minimum version for Zoom Node - Conference Room Connector Hybrid, approximately 90 days from now on November 1, 2025.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Aug 1, 13:58 PDT
Oct 31, 2025
Potential impact on SMS service for customers who are publicly listed companies. Requires customer action.
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 21:00 PDT
Scheduled - Zoom Customers using SMS in the United States that are publicly listed companies (including publicly listed companies in Canada that are sending SMS to the USA), are required to complete 2FA verification of the email address provided as part of brand registration no later than October 31, 2025.
This is mandated by The Campaign Registry (TCR), a centralized system used by U.S. mobile carriers and Communications Service. Failure to complete this step will result in disruption to your use of SMS with Zoom.
What you need to do: Please navigate to 10DLC Brand section (https://zoom.us/cpw/page/smsCampaign#/sms-campaigns) of Zoom portal and complete the required email address verification step. For additional information please visit our Knowledge Center (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081432).
Sep 19, 20:55 PDT
Oct 30, 2025
A subset of users may have experienced issues with Team chat and Email compose in Europe region
Resolved - This incident has been resolved.
Oct 30, 04:55 PDT
Monitoring - We have fixed the issue where a subset of users experienced issues with Team chat and Email compose in Europe region. We will continue to monitor & provide updates as soon as there is more information to share.
Oct 30, 04:13 PDT
Investigating - We have detected service degradation where a subset of users may experience issues with Team chat and Email compose in Europe region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 30, 03:58 PDT
Issue with multiple Zoom services in the Saudi Arabia region.
Resolved - This incident has been resolved.
Oct 30, 02:57 PDT
Monitoring - We have fixed the issue where users would be experiencing issues with Zoom Services. We will continue to monitor and provide updates as soon as there is more information to share.
Oct 30, 02:26 PDT
Update - We have identified the issue and our engineers are currently working on remediation. We will continue to provide updates as we have them.
Oct 30, 01:43 PDT
Identified - We have identified the cause for service degradation where users would be experiencing issues with Zoom Services. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.
Oct 30, 01:13 PDT
Investigating - We have detected service degradation where users would be experiencing issues with Zoom Services. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 30, 00:53 PDT
Oct 29, 2025
Microsoft Outage causing scheduling issues through Outlook
Resolved - This incident has been resolved.
Oct 29, 18:40 PDT
Monitoring - Microsoft Azure has resolved the issue after a rollback. We will continue to monitor and provide updates if available.
Oct 29, 18:38 PDT
Update - Microsoft continues to work on resolving the issue. We will provide updates as they become available.
Oct 29, 14:42 PDT
Identified - Zoom services are fully operational. There are reports of a Microsoft Outage causing scheduling issues through Outlook, https://azure.status.microsoft/en-us/status. Customers can still schedule and join meetings directly using Zoom’s web portal.


Zoom is aware of Scheduling issues related to Microsoft Azure, but Zoom is not directly impacted and your previously scheduled meetings and webinars are still available:

Join a Meeting here: https://zoom.us/join

Steps to join or launch a new meeting:
1) Login to your Zoom Account
2a) From the Zoom client, Select Profile, then Meetings or Webinars
2b) From the Web, Select 'Meetings' to see your scheduled events
3) Locate upcoming meeting, select 'Start", copy and provide the meeting ID to meeting participants, or schedule a new meeting.
Oct 29, 11:04 PDT
Investigating - A subset of customers may experience issues with MSFT Outlook integration. Zoom will provide updates as we have them.
Oct 29, 10:17 PDT
Issue with Zoom Webinars
Resolved - This incident has been resolved.
Oct 29, 18:25 PDT
Monitoring - Between 2025-10-23 00:00 UTC to 2025-10-29 22:08:07 UTC a subset of users may have experienced issue joining main session from practice session while using Zoom webinars. We have mitigated the issue. We will continue to monitor and provide updates as we have them.
Oct 29, 18:23 PDT
A subset of users may experience issues with Sign in and Zoom Meetings in Europe region.
Resolved - This incident has been resolved.
Oct 29, 06:16 PDT
Monitoring - We have resolved the incident where a subset of users experienced issues with Sign in, Join using 3rd party Integrations and Zoom Meetings in Europe region particularly detected on Amsterdam and Frankfurt. Zoom will continue to monitor and provide updates as soon as there is more information to share.
Oct 29, 05:49 PDT
Update - We continue to investigate the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 29, 05:30 PDT
Update - We continue to investigate the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 29, 05:27 PDT
Update - We are continuing to investigate this issue. We've also noticed that the subset of users might not be able to join Zoom Meetings using 3rd party integration.
Oct 29, 05:16 PDT
Investigating - We have detected service degradation where a subset of users may experience issues with Sign in and Zoom Meetings in Europe region particularly detected on Amsterdam and Frankfurt at this point. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 29, 05:10 PDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025
Issue with 403 errors for multiple services
Resolved - This incident has been resolved.
Oct 27, 18:28 PDT
Monitoring - We have resolved the issue causing a subset of users to receive 403 errors for multiple Zoom services. We will continue to monitor and provide updates as we have them.
Oct 27, 16:10 PDT
Identified - We have identified an issue causing a subset of users to receive 403 errors for multiple Zoom services. We will continue to provide updates as we have them.
Oct 27, 15:56 PDT
Oct 26, 2025
A subset of users may experience issues with inbound calls in South Africa region
Resolved - This incident has been resolved.
Oct 26, 00:35 PDT
Monitoring - The issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region has been resolved. We will continue to monitor and provide updates as we have them.
Oct 25, 17:35 PDT
Identified - We have identified the issue causing failures for a subset of inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. We will continue to provide updates as we have them.
Oct 25, 17:19 PDT
Investigating - We have detected service degradation where a subset of users may experience issues with inbound calls for Zoom Phone and Zoom Contact Center in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 25, 15:10 PDT
Oct 25, 2025
A subset of users are experiencing issues with Inbound and Outbound calls in Israel region.
Resolved - This incident has been resolved.
Oct 25, 03:19 PDT
Monitoring - Our underlying carrier partner have fixed the issue where a subset of users experiencing issues with inbound and outbound calls. We will continue to monitor and provide updates as soon as there is more information to share.
Oct 25, 03:04 PDT
Identified - We have identified an issue with our underlying carrier in Israel region where a subset of users are experiencing intermittent issues with inbound and outbound calls. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Oct 25, 01:53 PDT
Investigating - We have detected service degradation where a subset of users are experiencing issues with Inbound and Outbound calls in Israel region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 25, 01:36 PDT
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