Zoom Service Status
Zoom Phone Maintenance - LATAM Countries
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2026 - 17:00 PST
Scheduled - To enhance our Zoom Phone services in LATAM countries, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.

Brazil (+55)
Jan 7, 2026 17:00 - Jan 16, 2026 17:00 PST
Zoom Phone Maintenance - Australia/New Zealand
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2026 - 04:00 PST
Scheduled - To enhance our Zoom Phone services in Australia and New Zealand, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.
Jan 7, 2026 04:00 - Feb 6, 2026 11:00 PST
Zoom Team Chat Update
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 02, 2026 - 08:00 PST
Scheduled - We will be providing an update to Zoom Team Chat. There will be no operational impact. All services will be available during this scheduled update.
Jan 2, 2026 08:00 - Jan 16, 2026 08:00 PST

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Zoom Support Maintenance Jan 17, 2026 06:00-08:00 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on Jan 06, 2026 - 06:45 PST

Network Maintenance at Hyderabad Data Center in India. Jan 17, 2026 06:30-15:30 PST

Update - We will be undergoing maintenance during scheduled time.
Jan 09, 2026 - 04:50 PST
Update - We will be undergoing maintenance during the scheduled time.
Jan 09, 2026 - 00:13 PST
Scheduled - Zoom will perform service maintenance at our legacy Hyderabad (HY) data center in India. During the maintenance window, the users may experience impact for a brief amount of time for the below-mentioned services.
Jan 08, 2026 - 08:46 PST

Announcing IP Address Changes (No Operational Impact) Feb 1, 2026 23:59 - Feb 2, 2026 00:00 PST

The table for Zoom Phone rules has been updated to include the use of the UDP protocols for TURN (Traversal Using Relays around NAT) support (UDP 3478). Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems. This update is only for the protocol; no changes have been made to the destination addresses used for Zoom Phone. Below are the IP ranges that will be utilized for TURN support (UDP 3478).

Zoom Phone IPv4 ranges for TURN support:

144.195.0.0/16
147.124.96.0/19
170.114.0.0/16
173.231.92.0/24
206.247.0.0/16

As a reminder, these ranges were previously announced and are already in use for Zoom Phone.

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Jan 01, 2026 - 12:00 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026) Feb 7, 2026 17:00-18:00 PST

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2025 - 18:00 PDT
Jan 9, 2026

No incidents reported today.

Jan 8, 2026
Issue with Zoom Virtual Voice Agent
Resolved - This incident has been resolved.
Jan 8, 11:29 PST
Monitoring - Between 16:18 UTC and 17:17 UTC a subset of users may have experienced timeout issues with Zoom Virtual Agent (Voice Agent). The issue has been resolved and our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 8, 10:28 PST
Jan 7, 2026
Service degradation affecting Zoom Services in Saudi Arabia.
Resolved - This incident has been resolved and the affected services have been restored.
Jan 7, 03:57 PST
Monitoring - The service degradation affecting Zoom Services in Saudi Arabia impacting a subset of users has been resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 6, 23:42 PST
Investigating - We are currently investigating a service degradation affecting Zoom Services in Saudi Arabia.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 6, 23:23 PST
Jan 6, 2026
Zoom Push Notification Service’s transcription is experiencing timeouts for Zoom Contact Center and Zoom Phone.
Resolved - This incident has been resolved.
Jan 6, 05:35 PST
Monitoring - The service degradation affecting Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 6, 05:20 PST
Update - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 6, 01:24 PST
Update - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 5, 21:53 PST
Update - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 5, 18:11 PST
Identified - We have successfully identified the root cause of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. We will provide an update as soon as more information becomes available.
Jan 5, 09:25 PST
Update - We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 07:40 PST
Update - We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 05:40 PST
Update - We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 03:20 PST
Update - We continue to investigate a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 02:23 PST
Investigating - We are currently investigating a service degradation of Zoom Push Notification Service’s transcription for Zoom Contact Center and Zoom Phone. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
Jan 5, 01:25 PST
Jan 5, 2026
Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

Unresolved incident: Zoom Team Chat Update.

Jan 1, 2026

No incidents reported.

Dec 31, 2025
Service Degradation Affecting Zoom Outbound SMS in the Australia Region
Resolved - This incident has been resolved.
Dec 31, 02:03 PST
Monitoring - Our underlying carrier partner has resolved the issue affecting outbound SMS delivery. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 31, 01:53 PST
Identified - We have successfully identified the root cause affecting outbound SMS delivery.

Our carrier is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Dec 31, 01:15 PST
Update - We are continuing to investigate this issue & will provide updates as soon as there is more information to share.
Dec 31, 00:53 PST
Investigating - We are currently investigating a service degradation affecting outbound SMS delivery.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Dec 31, 00:15 PST
Dec 30, 2025

No incidents reported.

Dec 29, 2025

No incidents reported.

Dec 28, 2025
Service Degradation Affecting Zoom Docs Gallery
Resolved - This incident has been resolved and the affected services have been restored.
Dec 28, 11:28 PST
Monitoring - We have identified and resolved a service degradation of Zoom Docs Gallery that impacted a subset of users from approximately 18:26 UTC to 18:38 UTC on 12/28/25.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Dec 28, 11:18 PST
Dec 27, 2025
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Dec 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 26, 23:59 PST
Scheduled - The following new and updated IP subnet ranges will be deployed for use with Zoom’s Professional Services Organization (PSO) resources starting no earlier than 30 days from the posting of this notice. These network rules are only necessary if you are working with PSO, and are not necessary for the normal operation of Zoom’s services.

New IPv4 addresses for PSO network assessment:
3.41.0.96/27
3.42.0.32/27
3.44.192.32/27
5.60.131.160/27
18.96.227.224/27
18.97.17.0/27
18.98.198.224/27

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Nov 26, 15:30 PST
Dec 26, 2025
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