Zoom Service Status
Zoom FileServer Release: February, 2026 (No Operational Impact)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 03, 2026 - 20:00 PST
Scheduled - We will be performing a scheduled maintenance for a upgrade related to our file services. This update covers multiple file-related components and is aimed at improving overall stability, scalability, and feature support.

No operational impact is expected. This maintenance introduces the following improvements and enhancements:

Improved internal processing capabilities:
MTS processing capacity is enhanced to better handle heavy workloads and support automatic scaling.

OpenAPI enhancements:
Enhanced support for Zoom Events OpenAPI
Enhanced support for Workspace OpenAPI

Expanded media and content capabilities:
Support for the Pexels Video API
Support for transferring HLS / MP4 to HLS / TS formats
Support for migrating large-scale content from customer vendor storage
Automatic padding of empty audio streams for clips without audio tracks

All services are expected to operate normally during the maintenance window.
Feb 3, 2026 20:00 - Feb 28, 2026 04:00 PST
India Data Centers CRC Capacity Expansion
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 2026 - 04:30 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this in mind, Zoom plans to decommission our Conference Room Connector (CRC) services in our India legacy data centers and move services to our newer India data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for India region migrate to new DNS in2.zoomcrc.com

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date of February 27, 2026.

Please be advised that Zoom meeting invites sent before February 7, 2026 may list the old CRC IP addresses.


India Region

Old data center HY CRC IP address: 115.114.115.7

New data center HY2 CRC IP address : 137.66.140.8

Old data center MB CRC IP address: 115.114.131.7

New data center MB2 CRC IP address: 137.66.136.22
Jan 23, 2026 04:30 - Feb 27, 2026 04:30 PST

About This Site

For more information, please visit https://support.zoom.us

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Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Network Maintenance in Toronto (YYZ) Datacenter. Feb 13, 2026 21:00 - Feb 14, 2026 01:00 PST

Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 06, 2026 - 03:25 PST

Network Maintenance in Toronto (YYZ) Datacenter. Feb 14, 2026 22:00 - Feb 15, 2026 02:00 PST

Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 06, 2026 - 03:40 PST

Network Maintenance in Ashburn (IAD) Datacenter. Feb 15, 2026 18:00-22:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 07, 2026 - 02:12 PST

Network Maintenance in Toronto (YYZ) Datacenter. Feb 15, 2026 22:00 - Feb 16, 2026 02:00 PST

Zoom will perform service maintenance at our Toronto (YYZ) Datacenter. During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 06, 2026 - 04:46 PST

Zoom Support Maintenance Feb 21, 2026 01:30-03:30 PST

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on Jan 26, 2026 - 16:23 PST

Network Maintenance in Ashburn (IAD) Datacenter. Feb 22, 2026 18:00-22:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 07, 2026 - 03:21 PST

Zoom Phone Maintenance for Amsterdam Data Center in Netherlands Feb 27, 2026 17:00-21:00 PST

Zoom will perform service maintenance at our EMEA (Netherlands AMS) Data Center starting on Feb 28th at 01:00 GMT (Feb 27, 05:00 PM PST) (Feb 28th 02:00 AM Netherlands time.)

Zoom Phone users registered to the EMEA (Netherlands AMS) Data Center will be automatically registered in the alternative EMEA (Germany FRA) Data Center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
Posted on Feb 06, 2026 - 18:15 PST

Network Maintenance in Ashburn (IAD) Datacenter. Mar 1, 2026 18:00-22:00 PST

Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, Users may experience an impact for a brief amount of time for services mentioned.
Posted on Feb 07, 2026 - 03:34 PST

Scheduled Zoom Software Quarterly Lifecycle Update (5/2/2026) May 2, 2026 17:00-18:00 PDT

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on on May 2, 2026:

Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on May 2, 2026:

• Zoom Rooms (Windows, macOS, iPad, appliances, iOS and Android controllers)
• Zoom Node (including Meeting Connector MMR)


Additionally, beginning with the May 2026 enforcement, Zoom will require a minimum version for Zoom Meeting Hybrid - MMR.

All other clients and plugins not listed here will maintain the same version requirements as the February 2026 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Feb 02, 2026 - 15:42 PST
Feb 9, 2026
A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.
Resolved - After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Feb 9, 04:50 PST
Identified - We have successfully identified the root cause for a subset of users experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Feb 9, 03:13 PST
Investigating - A subset of users are experiencing a glitch in sharing Zoom Docs via Zoom Meetings in USA, Canada and Singapore regions.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 9, 02:58 PST
Zoom Workforce Management Update: February 08, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 9, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 17:00 PST
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes support for alternate breaks with dynamic shifts.

There is no operational impact. All services will be available during this scheduled update.
Feb 8, 17:00 PST
Feb 8, 2026
Network Maintenance in Ashburn Data Center
Completed - The scheduled maintenance has been completed.
Feb 8, 22:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 18:00 PST
Scheduled - Zoom will perform service maintenance at our Ashburn data center (IAD). During the maintenance window, users may experience an impact for a brief amount of time for the services mentioned.
Feb 4, 18:44 PST
Network Maintenance in Mumbai Data Center in India
Completed - The scheduled maintenance has been completed.
Feb 8, 11:04 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 8, 08:30 PST
Scheduled - Zoom will perform service maintenance at our legacy Mumbai(MB) data center in India. During the maintenance window, the users may experience impact for a brief amount of time for the below-mentioned services.
Jan 19, 06:19 PST
Zoom Phone Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 3, 11:00 PST
Scheduled - Description:
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes variable display for transferred calls from Zoom Virtual Assistant.

There is no operational impact. All services will be available during this scheduled update.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 2/8/2026 8:00AM - 10:00AM PDT (02/09/2026 00:00 - 2:00 JST)
Feb 3, 09:15 PST
Zoom Virtual Agent Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes a standardized escalation framework designed to streamline analytics workflows.

There is no operational impact. All services will be available during this scheduled update.
Feb 2, 20:06 PST
Zoom Contact Center Update: February 07, 2026 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 8, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:01 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 4, 14:57 PST
Update - We will be undergoing scheduled maintenance during this time.
Feb 7, 17:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to specify queues using variables in the Route to agent widget within flows.

There is no operational impact. All services will be available during this scheduled update.
Feb 2, 20:13 PST
Feb 7, 2026
Scheduled Zoom Software Quarterly Lifecycle Update (2/7/2026)
Completed - The scheduled maintenance has been completed.
Feb 7, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - Zoom will be enforcing a new minimum version for the following areas, approximately 90 days from now on February 7, 2026:

- VDI client
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)

Additionally, beginning with the February 2026 enforcement, Zoom will require a minimum version for Cobrowse SDK.

All other clients and plugins not listed here will maintain the same version requirements as the November 2025 enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Nov 1, 18:00 PDT
Feb 6, 2026
Zoom Phone Maintenance - Australia/New Zealand
Completed - The scheduled maintenance has been completed.
Feb 6, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 04:00 PST
Scheduled - To enhance our Zoom Phone services in Australia and New Zealand, we will be performing scheduled maintenance with our carrier partner. This maintenance is part of our ongoing service improvement efforts. Rest assured, no service interruptions are expected during this maintenance window.
Dec 24, 01:46 PST
Feb 5, 2026
A subset of users might have experienced an issue with Microsoft OneDrive for Organizations App.
Resolved - This incident has been resolved.
Feb 5, 01:30 PST
Update - Our team will continue to monitor the situation closely and keep you informed of any further developments.

Please note that Zoom Virtual Agent remained fully operational and was not impacted at any point during this event.
Feb 5, 01:30 PST
Monitoring - On 02/05/2026, Between 06:05 AM UTC to 08:30 AM UTC, Subset of users may have experienced issues with Microsoft OneDrive for Organizations App.
This incident has been resolved and the affected services have been restored.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 5, 01:09 PST
Feb 4, 2026
Outbound call issue with particular Provider Exchange Partners in the Australia Region.
Resolved - This incident has been resolved.
Feb 4, 14:59 PST
Monitoring - Between 02/04/2026, 18:00 UTC and 22:09 UTC, users of a particular Provider Exchange Partners in the Australia Region would have experienced issues with outbound calls for Zoom Phone, no impacts on inbound traffic. We have mitigated the issue and we will continue to monitor.
Feb 4, 14:46 PST
A subset of users in Australia experienced issues with Inbound and Outbound SMS.
Resolved - This incident has been resolved and the affected services have been restored.
Feb 4, 03:32 PST
Monitoring - On 02/4/2026, Between 04:25 UTC to 08:20 UTC, A subset of users in Australia experienced issues with Inbound and Outbound SMS.

Our carrier partner has resolved the issue and the affected services have been restored.
Feb 4, 03:14 PST
Feb 3, 2026
Service Degradation Affecting Zoom Virtual Agent in Saudi Arabia region
Resolved - This incident has been resolved.
Feb 3, 17:48 PST
Update - We are continuing to monitor for any further issues.
Feb 3, 17:45 PST
Monitoring - The service degradation affecting Zoom Virtual Agent in Saudi Arabia region has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 3, 17:39 PST
Investigating - We are currently investigating a service degradation with Zoom Virtual Agent in Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 3, 17:12 PST
A subset of users in Jeddah may have experienced call disconnections.
Resolved - This incident has been resolved and the affected services have been restored.
Feb 3, 04:52 PST
Monitoring - On 02/03/2026, between 11:20 UTC and 11:25 UTC, a subset of users in Jeddah may have experienced call disconnections.

This incident has been resolved, and the affected services have been restored.
Feb 3, 04:29 PST
Feb 2, 2026
Service Degradation affecting some Inbound and Outbound calls for Zoom Phone and Zoom Contact Center in the Japan Region
Resolved - This incident has been resolved, and inbound and outbound calling services for Zoom Phone and Zoom Contact Center are fully operational.
Feb 2, 18:34 PST
Monitoring - The service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region has been resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Feb 2, 17:38 PST
Identified - We have successfully identified the root cause affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Feb 2, 16:49 PST
Investigating - We are currently investigating a service degradation affecting some inbound and outbound Toll Free Calls in the Japan Region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Feb 2, 16:45 PST
Service degradation affected Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region.
Resolved - This incident has been resolved.
Feb 2, 02:58 PST
Monitoring - On 02/02/2026, between 9:12 UTC to 9:22 UTC, users experienced service degradation on Zoom Phone’s Outbound, Inbound Calls, and Cloud Recordings in Frankfurt, Germany region.

This incident has been resolved and the affected services have been restored.
Feb 2, 02:09 PST
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 23:59 PST
Scheduled - The table for Zoom Phone rules has been updated to include the use of the UDP protocols for TURN (Traversal Using Relays around NAT) support (UDP 3478). Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems. This update is only for the protocol; no changes have been made to the destination addresses used for Zoom Phone. Below are the IP ranges that will be utilized for TURN support (UDP 3478).

Zoom Phone IPv4 ranges for TURN support:

144.195.0.0/16
147.124.96.0/19
170.114.0.0/16
173.231.92.0/24
206.247.0.0/16

As a reminder, these ranges were previously announced and are already in use for Zoom Phone.

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Jan 1, 12:00 PST
Feb 1, 2026
Jan 31, 2026
Issue with Zoom Whiteboard Engagement Service for free users in US region.
Resolved - This incident has been resolved and the affected services have been restored.
Jan 31, 21:53 PST
Investigating - On Feb 01 between 04:10 AM UTC - 05:06 AM UTC free users might have experienced issues with Zoom Whiteboard Engagement feature in US region. We have successfully resolved the issue.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 31, 21:25 PST
Jan 30, 2026
Issue affecting a subset of Zoom Phone outbound calls in United Kingdom.
Resolved - This issue is on the far-end termination carrier and is outside of Zoom's control. As a result, we will be closing this incident.
Thank you for your patience.
Jan 30, 22:29 PST
Update - We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

We will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 30, 19:01 PST
Update - We continue to identify the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 30, 08:12 PST
Identified - We have successfully identified the root cause with our underlying carrier affecting Zoom Phone outbound for a subset of user calls in United Kingdom.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 30, 06:12 PST
Update - We continue to investigate a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 30, 05:37 PST
Investigating - We are currently investigating a service degradation with Zoom Phone outbound affecting a subset of user calls in United Kingdom.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 30, 04:39 PST
Service Degradation Affecting Pardot Integration
Resolved - After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Jan 30, 20:08 PST
Identified - We have successfully identified the root cause affecting Pardot Integration.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 30, 18:19 PST
Update - We continue to investigate the service degradation with Pardot integration. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 30, 17:17 PST
Investigating - We are currently investigating a service degradation affecting Pardot Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 30, 16:57 PST
Service Degradation Affecting Zoom Contact Center in the Saudi Arabia region.
Resolved - This incident has been resolved and the affected services have been restored.
Jan 30, 12:45 PST
Monitoring - The service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 30, 12:21 PST
Identified - We have successfully identified the root cause affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 30, 12:09 PST
Investigating - We are currently investigating a service degradation affecting Zoom Contact Center inbound/outbound call failures in the Saudi Arabia region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 30, 11:52 PST
Jan 29, 2026

No incidents reported.

Jan 28, 2026
Partial Outage Affecting WhatsApp Integration
Resolved - This incident has been resolved and the affected services have been restored.
Jan 28, 14:00 PST
Monitoring - The partial outage affecting WhatsApp Integration has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 28, 13:51 PST
Update - Our team continues to work on a resolution, and we will provide additional updates as they become available.

Thank you for your patience.
Jan 28, 12:29 PST
Identified - We have successfully identified the root cause affecting WhatsApp Integration.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 28, 10:41 PST
Investigating - We are currently investigating a service degradation with WhatsApp Integration.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 28, 10:27 PST
Intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region.
Resolved - After conducting a thorough investigation, We can confirm that all services are operating normally and no impact has been observed.
Jan 28, 09:37 PST
Update - Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.
Jan 28, 09:13 PST
Investigating - We are investigating an intermittent service degradation impacting Zoom AI Companion meeting summaries in the India region.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 28, 08:41 PST
Jan 27, 2026
Service Degradation Affecting Zoom Services
Resolved - The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 27, 11:43 PST
Update - The service degradation with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 27, 11:41 PST
Monitoring - The service degradation affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs has been successfully resolved.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 27, 11:33 PST
Identified - We have successfully identified the root cause affecting a very small subset of users with Zoom Contact Center, Zoom Web, and Zoom Docs.

Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.

Thank you for your patience.
Jan 27, 11:24 PST
Investigating - We are currently investigating a service degradation affecting Zoom Services.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 27, 11:10 PST
Service degradation affecting Conference Room Connector SIP calls in Tian Jin Data Center.
Resolved - This incident has been resolved.
Jan 27, 10:25 PST
Monitoring - Between 01/23/2026 12:50 UTC and 01/26/2026 10:50 UTC, A subset of users specifically using the Conference Room Connector service via SRV (Service) DNS records in the Tian Jin data centre may have experienced SIP call errors.

Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 27, 10:20 PST
Intermittent issue affecting Zoom AI Companion in US and AU region
Resolved - This incident has been resolved.
Jan 27, 01:16 PST
Monitoring - The issue affecting AI companion has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
Jan 27, 01:01 PST
Investigating - We are currently investigating a service degradation affecting AI Companion.

We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 27, 00:48 PST
Jan 26, 2026
Zoom Phone Service Degradation in Japan
Resolved - This incident has been resolved and the affected services have been restored.
Jan 26, 19:55 PST
Monitoring - Our carrier partner has successfully resolved the issue. Following a detailed investigation, we confirmed that the provider exchange functioned normally and was not impacted.
However, a subset of customers in Japan experienced temporary disruptions with Zoom native inbound and outbound calls. Service has now been fully restored.
Jan 26, 19:41 PST
Update - We continue to work with our carrier for the issue affecting calls in the Japan region. We will keep you informed with timely updates as progress is made.
Jan 26, 18:48 PST
Identified - We have identified an issue with our underlying carrier in the Japan region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made.
Thank you for your patience.
Jan 26, 18:14 PST
Investigating - We are currently investigating a service degradation affecting Zoom Phone Service.

Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available.

We appreciate your patience as we work to resolve this issue.
Jan 26, 18:08 PST
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