In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 2025 - 21:00 PDT
Scheduled - Zoom Customers using SMS in the United States that are publicly listed companies (including publicly listed companies in Canada that are sending SMS to the USA), are required to complete 2FA verification of the email address provided as part of brand registration no later than October 31, 2025. This is mandated by The Campaign Registry (TCR), a centralized system used by U.S. mobile carriers and Communications Service. Failure to complete this step will result in disruption to your use of SMS with Zoom. What you need to do: Please navigate to 10DLC Brand section (https://zoom.us/cpw/page/smsCampaign#/sms-campaigns) of Zoom portal and complete the required email address verification step. For additional information please visit our Knowledge Center (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0081432).
Sep 19, 202521:00 - Oct 31, 202500:00 PDT
We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window. Posted on
Oct 10, 2025 - 13:39 PDT
We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window. Posted on
Oct 10, 2025 - 13:46 PDT
There is no operational impact. All services will be available during this scheduled update.
For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 10/19/2025 8:00AM - 10:00AM PDT (10/20/2025 00:00 - 2:00 JST). Posted on
Oct 12, 2025 - 08:16 PDT
The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for November 1, 2025, will maintain the same version requirements as the August 2025 enforcement for all clients and plugins, except for the Zoom Node - Conference Room Connector Hybrid. Zoom will be enforcing a new minimum version for Zoom Node - Conference Room Connector Hybrid, approximately 90 days from now on November 1, 2025.
Resolved -
This incident has been resolved.
Oct 15, 11:10 PDT
Monitoring -
We have resolved the issue causing service degradation where subset of users would be experienced issues with Zoom Phone inbound calls in South Africa region. We will continue to monitor and provide updates as we have them.
Oct 15, 10:58 PDT
Update -
We continue to work on a fix for this issue & will provide updates as soon as there is more information to share.
Oct 15, 08:30 PDT
Identified -
We have identified the issue causing service degradation where subset of users would be experiencing issues with Zoom Phone inbound calls in South Africa region. We will continue to provide updates as we have them.
Oct 15, 05:04 PDT
Investigating -
We have detected service degradation where a subset of users may experience issues with Zoom Phone inbound calls in South Africa region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 15, 03:43 PDT
Completed -
The scheduled maintenance has been completed.
Oct 10, 15:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 14:00 PDT
Scheduled -
We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Users may experience degraded performance and up to 60 minutes of downtime for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Oct 9, 09:59 PDT
Resolved -
This incident has been resolved.
Oct 10, 02:50 PDT
Monitoring -
Between 2025-10-10 08:31 UTC to 2025-10-10 09:05 UTC, users were getting error while generating AI meeting summary. We have resolved the issue. Zoom will continue to monitor and provide updates as we have them.
Oct 10, 02:11 PDT
Investigating -
Our monitoring has detected service degradation with users are getting error while generating AI meeting summary. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 10, 01:53 PDT
Resolved -
This incident has been resolved.
Oct 7, 02:51 PDT
Monitoring -
We have resolved the issue where the users were experiencing login delays through Zoom Client and Web Client on Saudi Arabia, Europe, India regions. We will continue to monitor and provide updates as we have them.
Oct 7, 02:15 PDT
Investigating -
Users experiencing login delays through Zoom Client and Web Client on Saudi Arabia, Europe, India regions. We are currently investigating and will provide updates as we have them.
Oct 7, 02:04 PDT
Resolved -
This incident has been resolved.
Oct 2, 20:30 PDT
Monitoring -
We have resolved the issue with AIC team chat compose. We will continue to monitor and provide updates as we have them.
Oct 2, 20:15 PDT
Identified -
We have identified the issue causing service degradation where users would be experiencing issues with AIC team chat compose. We will continue to provide updates as we have them.
Oct 2, 20:03 PDT
Update -
We are continuing to investigate this issue.
Oct 2, 19:38 PDT
Investigating -
We have detected service degradation where users may experience issues with AIC team chat compose. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 2, 19:27 PDT
Resolved -
This incident has been resolved.
Oct 2, 07:18 PDT
Monitoring -
We have fixed the issue where a subset of users experienced issues with inbound calls in UK Region. We will continue to monitor & provide updates as soon as there is more information to share.
Oct 2, 06:54 PDT
Investigating -
We have detected service degradation where a subset of users may experience issues with inbound calls in UK Region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 2, 06:28 PDT