Zoom Service Status
A subset of users may experience issues with our underlying carrier in Europe.
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Sep 02, 2025 - 18:55 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 31, 2025 - 18:30 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 29, 2025 - 18:30 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 27, 2025 - 12:52 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 25, 2025 - 12:51 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 25, 2025 - 01:43 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 24, 2025 - 01:43 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 23, 2025 - 01:43 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 22, 2025 - 12:47 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 22, 2025 - 00:48 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 21, 2025 - 13:08 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 21, 2025 - 00:44 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 20, 2025 - 13:01 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 20, 2025 - 00:54 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 19, 2025 - 12:51 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 19, 2025 - 00:44 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 18, 2025 - 12:44 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 18, 2025 - 00:30 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 17, 2025 - 12:31 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 17, 2025 - 00:53 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 16, 2025 - 12:30 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 16, 2025 - 00:03 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 15, 2025 - 11:58 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 15, 2025 - 04:54 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 14, 2025 - 22:43 PDT
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available.
Aug 14, 2025 - 16:43 PDT
Identified - Our underlying carrier has identified the issue and is working to restore the API service. We will provide updates as they become available.
Aug 14, 2025 - 10:31 PDT
Investigating - A subset of users(ZP/ZCC) may experience issues with delays in acquiring or porting telephone numbers, and updating associated address information in EU Region. We are actively working with our carrier partner to resolve the issue. We will share the updates as soon as we have them.
Aug 14, 2025 - 08:32 PDT
Zoom Data Center Consolidation Reminder for Zoom Conference Room Connector (CRC)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 2025 - 00:01 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. As a reminder, on September 30, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date.

Asia Region
Location: Hong Kong
Old Zoom Datacenter: HK
Old CRC IP address: 209.9.211.110
New Zoom Datacenter: HKG
New CRC IP address: 170.114.134.121

Location: Singapore
Old Zoom Datacenter: SG
Old CRC IP address: 149.137.40.110
New Zoom Datacenter: SIN
New CRC IP address: 170.114.180.219

For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? September 30, 2025

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall, proxy, or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Aug 20, 2025 00:00 - Sep 30, 2025 23:30 PDT
Zoom Data Center Consolidation Reminder for Zoom Conference Room Connector (CRC)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 2025 - 00:00 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. As a reminder, on September 19, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date.

EU Region
Location: Amsterdam, EU
Old Zoom Datacenter: AM
Old CRC IP address: 213.19.144.110
New Zoom Datacenter: AMS
New CRC IP address: 159.124.15.191

Location: Frankfurt, EU
Old Zoom Datacenter: FR
Old CRC IP address: 213.244.140.110
New Zoom Datacenter: FRA
New CRC IP address: 159.124.47.249

For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? September 19, 2025

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall, proxy, or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Aug 20, 2025 00:00 - Sep 19, 2025 23:30 PDT
Zoom Global Telephony Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 04, 2025 - 09:00 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from August 4, 2025, Zoom Global Telecom Operations will be conducting a series of maintenance with our underlying telephony providers within the following regions/countries:

EMEA:
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Netherlands
Portugal
Spain
Sweden
Switzerland
United Kingdom

AMERICAS:
Canada
United States

There is no expected downtime during the maintenances with our underlying carriers.
Aug 4, 2025 09:00 - Sep 4, 2025 23:00 PDT

About This Site

For more information, please visit https://support.zoom.us

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Maintenance

Scheduled Maintenance

Zoom Phone Maintenance (Hong Kong 2) Sep 5, 2025 06:00-12:00 PDT

Zoom is starting to route additional Zoom Phone & Zoom Contact Center traffic across our new Data Centers. We are sending out this notification to inform our customers of this change.

We are going to make the change in the backend for "Asia Pacific (Hong Kong 2) - phasing out for DC consolidation" sip zone and move all traffic to "Asia Pacific (HKG2)" all together. There will be a brief downtime (less than 5 minutes) for the migration.

There is no change in customer side needed to perform this change.

Please make sure the following subnet is kept in the firewall.
- 101.36.167.0/24

For any questions or concerns, please contact your account team or Zoom Support.
Posted on Aug 08, 2025 - 15:35 PDT

Zoom Phone Maintenance for Mumbai and Hyderabad Data Centers Sep 6, 2025 10:00-11:00 PDT

We will be performing maintenance for Zoom Phone at our Mumbai and Hyderabad data centers starting on September 6th at 17:00 UTC (22:30 IST). During the maintenance window, a brief disconnection may be experienced and notifications may be missed.
Posted on Aug 29, 2025 - 16:23 PDT

Decommissioning Numbers for Zoom Audio-Conferencing Sep 12, 2025 17:00-20:00 PDT

Due to a change with our phone carrier, the following two Toll-Free numbers are being decommissioned.

Accounts will still have other Toll-Free numbers available for use.

New Zealand +64 XXXX 43281
Australia +61 XXXX 531440

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 9/12/2025 and onward may need to be rescheduled so that the updated Toll-Free numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional Toll-Free numbers, participants dialing in from these countries will not be able to join using the decommissioned numbers after 9/12/2025. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Toll-Free numbers that will remain supported.
Posted on Aug 25, 2025 - 11:10 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (11/1/2025) Nov 1, 2025 17:00-18:00 PDT

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for November 1, 2025, will maintain the same version requirements as the August 2025 enforcement for all clients and plugins, except for the Zoom Node - Conference Room Connector Hybrid. Zoom will be enforcing a new minimum version for Zoom Node - Conference Room Connector Hybrid, approximately 90 days from now on November 1, 2025.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Aug 01, 2025 - 13:58 PDT
Sep 4, 2025

No incidents reported today.

Sep 3, 2025
A subset of users experiencing SMS delivery issues with Zoom Phone in US.
Resolved - This incident has been resolved.
Sep 3, 06:31 PDT
Monitoring - The Issue has been fixed by our carrier partner where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. We will continue to monitor and provide updates as soon as there is more information to share.
Sep 3, 06:21 PDT
Identified - We have identified the issues with one of our underlying carrier partner, our carrier partner continues to resolve the issue. We will provide updates as they become available.
Sep 3, 05:51 PDT
Investigating - We have detected service degradation where a subset of users would be experiencing SMS delivery issues with Zoom Phone in US. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 3, 05:20 PDT
Sep 2, 2025
Issue with Zoom AI services in Singapore region.
Resolved - This incident has been resolved.
Sep 2, 02:13 PDT
Update - Our monitoring detected service degradation with Zoom AI services in Singapore. We have resolved the issue and are currently monitoring it closely. Zoom will provide updates as soon as we have more information to share.
Sep 2, 01:02 PDT
Monitoring - Our monitoring detected service degradation with Zoom AI services in Singapore. We have resolved the issue and currently monitoring it closely. Zoom will provide updates as soon as there is more information to share.
Sep 2, 00:58 PDT
Sep 1, 2025
Issue with Zoom Virtual Agent in North America
Resolved - This incident has been resolved.
Sep 1, 02:05 PDT
Monitoring - On 09/01/2025, Between 07:12 UTC to 07:51 UTC, Users in North America may have experienced issues with Zoom Virtual Agent. This incident has been resolved and the affected services have been restored.
Sep 1, 01:45 PDT
Aug 31, 2025
Aug 30, 2025

No incidents reported.

Aug 29, 2025
Aug 28, 2025

No incidents reported.

Aug 27, 2025
Aug 26, 2025
Scheduled Update to Slow versions for Clients (August 26, 2025)
Completed - The scheduled maintenance has been completed.
Aug 26, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 26, 18:00 PDT
Scheduled - Zoom will be updating the Slow track versions for Zoom clients on August 26, 2025.

Slow Channel Updates:
Windows: 6.5.9
macOS: 6.5.9
Linux: 6.5.9
Windows (VDI): 6.3.14

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Aug 19, 17:56 PDT
Aug 25, 2025
Aug 24, 2025
Aug 23, 2025
Zoom Data Center Consolidation Reminder for Zoom Conference Room Connector (CRC)
Completed - The scheduled maintenance has been completed.
Aug 23, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 17:00 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. As a reminder, on September 5, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date.

Americas Region
Location: East Coast, US
Old Zoom Datacenter: NY
Old CRC IP addresses: 162.255.36.11, 162.255.36.138
New Zoom Datacenter: IAD
New CRC IP address: 206.247.11.121

Location: West Coast, US
Old Zoom Datacenter: SC
Old CRC IP addresses: 162.255.37.11, 162.255.37.138
New Zoom Datacenter: SJC
New CRC IP address: 144.195.19.161

For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? September 5, 2025

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall, proxy, or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Aug 13, 15:38 PDT
Aug 22, 2025
A subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar.
Resolved - This incident has been resolved.
Aug 22, 09:18 PDT
Monitoring - We have fixed the issue where a subset of users have may not received e-mail notifications for Whiteboard, Notes and Webinar. We will continue to monitor & provide updates as soon as there is more information to share
Aug 22, 09:00 PDT
Update - We continue to investigate the issue where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 21, 21:22 PDT
Update - We continue to investigate the issue where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 20, 21:22 PDT
Update - We continue to investigate the issue where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 19, 21:33 PDT
Update - We continue to investigate the issue where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 19, 09:22 PDT
Update - We continue to investigate the issue where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 18, 21:28 PDT
Investigating - We have detected a service degradation where a subset of users may not receive e-mail notifications for Whiteboard, Notes and Webinar. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Aug 18, 09:22 PDT
Cloud Recording Processing Delays
Resolved - This incident has been resolved.
Aug 22, 02:52 PDT
Monitoring - We have resolved the issue, and the older recordings are now processing successfully. We will continue to monitor and provide updates as we have them.
Aug 21, 23:47 PDT
Update - New recordings continue to be delivered successfully. The backlog of older recordings is steadily reducing as processing progresses. We will share another update as soon as we have more information.
Aug 21, 19:36 PDT
Update - New recordings are being successfully delivered, there is a backlog of old recordings that is still being processed and progress is being made. We will provide further updates when we have them.
Aug 21, 16:15 PDT
Update - We continue to investigate the issue and will provide updates as we have them.
Aug 21, 10:25 PDT
Identified - We have identified the issue with cloud recording processing times being delayed. We will continue to provide updates as we have them.
Aug 21, 09:26 PDT
Investigating - We have received reports of cloud recording processing times being delayed. We are currently investigating and will provide updates as we have them.
Aug 21, 08:56 PDT
Aug 21, 2025
Issue with Web Mail
Resolved - This incident has been resolved.
Aug 21, 22:39 PDT
Monitoring - We have fixed the issue where a subset of users experiencing issue with webmail.  We will continue to monitor and provide updates as soon as there is more information to share.
Aug 21, 22:28 PDT
Identified - We have identified the cause of the service degradation affecting a subset of users experiencing issues with webmail. Our engineers are actively working on a fix, and Zoom will provide further updates as more information becomes available.
Aug 21, 21:17 PDT
Update - We continue to investigate the web mail issue and we will continue to provide further updates as we have them.
Aug 21, 20:22 PDT
Update - We continue to investigate the web mail issue and we will continue to provide further updates as we have them.
Aug 21, 18:48 PDT
Investigating - We are investigating an issue where a subset of users may experience web mail not being delivered. We will provide updates as they become available.
Aug 21, 17:47 PDT
Intermitent Issue with Zoom Developers Document Web Page
Resolved - This incident has been resolved.
Aug 21, 19:15 PDT
Monitoring - We have resolved the intermittent issue with Zoom Developers Document Web Page. We will continue to monitor and provide updates as we have them.
Aug 21, 19:02 PDT
Identified - We have identified the intermittent issue with Zoom Developers Document Web Page. We will continue to provide updates as we have them.
Aug 21, 15:52 PDT
Investigating - We are investigating an intermittent issue with Zoom Developers Document Web Page. We will provide updates as they become available.
Aug 21, 14:48 PDT
Issue with Zoom Services
Resolved - This incident has been resolved.
Aug 21, 13:05 PDT
Monitoring - We have resolved the service degradation with multiple Zoom services. We will continue to monitor & provide updates as soon as there is more information to share.
Aug 21, 11:28 PDT
Identified - We have identified service degradation with multiple Zoom services degradation and are working on a mitigation plan. We will continue to provide updates as we have them.
Aug 21, 11:18 PDT
Zoom Phone inbound calls may be failing in Argentina
Resolved - This incident has been resolved and phone calls are operating as expected in Argentina.
Aug 21, 12:55 PDT
Monitoring - The carrier has restored service and inbound calls in Argentina are working as expected. We will continue to monitor the service.
Aug 21, 12:20 PDT
Identified - Our carrier partner has identified a fault and is working to restore service. Further updates will be shared once we receive them.
Aug 21, 10:40 PDT
Investigating - We are investigating an issue with inbound calling in Argentina affecting Zoom Phone. We are working with the underlying carrier to resolve this and will update as new information becomes available.
Aug 21, 10:31 PDT
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